WD97: Hang When Sending E-mail Twice In Rapid Succession

• Microsoft Word 97 for Windows
• Microsoft Outlook 97
• Microsoft Exchange, version 4.0

SYMPTOMS

Microsoft Word 97, Microsoft Outlook 97, or Microsoft Exchange will appear to stop responding (hang) when you send email from Word 97. This problem occurs when either of the following is true:

• You click the "Send resume to someone" option in the Office Assistant when the Resume Wizard is finished, and then immediately click the "Send resume to someone" option again before the first message is sent.

  -or-

• You are running a Visual Basic for Applications macro that calls the SendMail command multiple times in quick succession, as in the following example:

  ActiveDocument.SendMail ActiveDocument.SendMail

CAUSE

The programs listed above stop responding when you are using Word as your email editor and the ActiveDocument.SendMail command is called two or more times in quick succession.

WORKAROUND

While the Microsoft Exchange or Microsoft Outlook message indicating that an action could not be completed is displayed on the screen, do the following to recover from this problem:

1. Open the Close Program dialog box by pressing CTRL+ALT+DEL.

2. In the Task list, select Microsoft Outlook or Microsoft Exchange, and then click End Task.

3. If you receive a message asking if you want to wait or end the task, click End Task.

4. Click OK in the Microsoft Exchange or Microsoft Outlook message box.

5. Choose one of the following:

   - Click OK if you are using the Resume Wizard and you received the

        following error message:
   

           The Wizard could not send the document. Word couldn't
           send mail because of 'MAPI' failure: "Unspecified error."
   
        -or-
   
      - Click End if you are using a Visual Basic for Applications macro
        and you received the following error:
   
           Word couldn't send mail because of 'MAPI' failure:
           "Unspecified error."
   
   

To prevent this problem turn off WordMail. For more information about how to do this, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q159476
   TITLE     : How to Enable, Disable Microsoft Word as the E-Mail
               Editor

   ARTICLE-ID: Q135295
   TITLE     : How to Enable, Disable Word as Your E-mail Editor in
               Exchange

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.