OL97: Troubleshooting Solutions That Don't Run on Other Computer

• Microsoft Outlook 97

SUMMARY

This article describes troubleshooting tips that you can use when an Outlook programming solution works on your development computer, but does not work properly on another person's computer.

MORE INFORMATION

Microsoft provides programming examples for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability and/or fitness for a particular purpose. This article assumes that you are familiar with the programming language being demonstrated and the tools used to create and debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific needs. If you have limited programming experience, you may want to contact the Microsoft fee-based consulting line at (800) 936-5200. For more information about the support options available from Microsoft, please see the following page on the World Wide Web:

   http://www.microsoft.com/support/supportnet/refguide/default.asp

VBScript Version

If your solution involves forms that use Visual Basic Scripting Edition (VBScript), make sure all computers are using the same version of VBScript. If you used a newer version of VBScript on your computer to develop the solution, you may need to install the same version of VBScript on all user computers.

For more information about VBScript versions, please see the following article in the Microsoft Knowledge Base:

   Article-ID: Q167138
   Title     : OL97: General Information About Using VBScript with Outlook

Controls

If your solution uses any controls, check to see if the controls are properly installed on all user computers. Are they the same version? Ideally, you should require your users to run a setup program (see the Setup Wizard in the Visual Basic or the Office 97 Developer's Edition) to make sure all of your controls are installed correctly.

NOTE: Like Word and Excel, Outlook forms are continually in design-time mode, as opposed to compiled Visual Basic or Microsoft Access applications, which are in run-time mode. In Outlook versions prior to Outlook 97, version 8.03, controls must have a design-time license for use on a second computer. Often, a design-time license is only available if you install a development product, such as Visual Basic or the Office 97 Developer's Edition.

Permissions or User Rights

Do the other users have proper permissions, or rights, to use any public folders or other resources that your solution uses?

Save Form Definition

If your solution sends forms from one user's computer to another, did you enable the "Save form definition with item" option on the form's Property tab when in design mode? If not, you or the users must properly install the form (based on the solution) on their computers; otherwise, the form is not available for their use.

Read Layout

Some forms have separate Compose and Read pages. If you want the form to have one view when it is created or read, turn off the Separate Read Layout setting on the Layout menu when the form is in design mode. Depending on the type of form, this setting may be on or off by default.

REFERENCES

For more information about creating solutions with Microsoft Outlook 97, please see the following articles in the Microsoft Knowledge Base:

   Article-ID: Q166368
   Title     : OL97: How to Get Help Programming with Outlook

   Article-ID: Q170783
   Title     : OL97: Q&A: Questions about Customizing or
               Programming Outlook