IBM ValuePoint with BIOS Date 4/29/93 Hangs at Logo Screen

• Microsoft Windows operating system versions 3.1, 3.11
• Microsoft Windows for Workgroups version 3.1, 3.11

SYMPTOMS

Microsoft Windows for Workgroups stops responding (hangs) at the logo screen during startup on an IBM ValuePoint personal computer.

CAUSE

The Windows keyboard driver (VKD) times out on IBM ValuePoint computers with a BIOS date of 4/29/93 or earlier, or with an EPROM Flash Revision Level of 5.1 to 5.3. This behavior also occurs on IBM ValuePoint SI computers that are Type 6381.

To determine the EPROM Flash Revision level, press the F1 key when a box appears in the upper-left portion of the screen as the computer is booting. This takes you into the Configuration Utilities Screen. The EPROM Revision Level is listed at the bottom of this screen.

To determine if you have a Type 6381 ValuePoint, look at a label on the back of the computer.

RESOLUTION

To correct this problem:

• Contact IBM Technical Support at (800) 772-2227 to receive a patch to the VKD.

  -or-

• Contact the IBM bulletin board service at (919) 517-0001 and download the necessary files for your computer:

        IBMKBFIX.EXE (the VKD replacement for the ValuePoint PC)
        VP2FLxxx.DSK (Flash ROM, where xxx is the latest version number)
  

        6381WG31.ZIP (the VKD replacement for the ValuePoint SI PC)
        VPSIFL31.DSK (Flash ROM for the ValuePoint SI PCs)
  

        LDF.COM (used to uncompress the above files)
  

MORE INFORMATION

The IBM products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.