WG0971: NDIS2SUP.386 Corrects Problems Restarting WFWG

The information in this article applies to:

• Microsoft Windows for Workgroups version 3.11

Microsoft has an Application Note, "WG0971: NDIS2SUP.386 Corrects Problems Restarting Windows for Workgroups on Token Ring Machines."

If you have problems quitting and then restarting Windows for Workgroups version 3.11 on systems using the NDIS version 2 IBM token ring driver, IBMTOK.DOS, this Application Note may help. The WG0971 disk included with this Application Note contains a new NDIS 2.0/3 support layer file, NDIS2SUP.386, to correct these problems.

You can obtain this Application Note from the following sources:

• Microsoft's World Wide Web Site on the Internet
• The Internet (Microsoft anonymous ftp server)
• Microsoft Download Service (MSDL)
• Microsoft FastTips Technical Library
• Microsoft Product Support Services

THE TEXT OF WG0971

  Microsoft(R) Product Support Services Application Note (Text File)
     WG0971: NDIS2SUP.386 CORRECTS PROBLEMS RESTARTING WINDOWS FOR
                  WORKGROUPS ON TOKEN RING MACHINES

                                                  Revision Date: 12/93
                                                       1 Disk Included

 --------------------------------------------------------------------
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| Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER     |
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| must be copied without modification (the MS-DOS(R)  utility        |
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| Copyright (C) 1993 Microsoft Corporation.  All Rights Reserved.    |
| Microsoft and MS-DOS are registered trademarks and Windows is a    |
| trademark of Microsoft Corporation.                                |
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 --------------------------------------------------------------------

Introduction

You may have problems quitting Windows for Workgroups version 3.11 on systems using the NDIS version 2 IBM(R) token ring driver (IBMTOK.DOS). If you run, quit, and then restart Windows for Workgroups (without restarting the computer), the computer usually stops responding (hangs). With this driver, you may also notice that your video display is reset after you quit Windows for Workgroups. For example, if your video display is set to 50-line mode before you run Windows for Workgroups, it may be reset to 25-line mode after you quit.

The WG0971 disk included with this Application Note contains a new NDIS 2.0/3 support layer file (NDIS2SUP.386) to correct these problems.

To install the new NDIS2SUP.386 file

1. Insert the enclosed WG0971 disk in the appropriate floppy disk drive.

2. To copy the file to the Windows SYSTEM directory, type the following at the MS-DOS command prompt and then press ENTER

         copy <drive>:\ndis2sup.386 <destination>
   

   where <drive> is the floppy disk drive containing the WG0971 disk and <destination> is the drive and directory of your Windows SYSTEM directory.

   For example, if the WG0971 disk is in drive A and your Windows directory is C:\WINDOWS, type the following at the MS-DOS command prompt and then press ENTER:

         copy a:\ndis2sup.386 c:\windows\system
   

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows for Workgroups version 3.11. We are researching this problem and will post new

information here in the Microsoft Knowledge Base as it becomes available.

TO OBTAIN THIS APPLICATION NOTE

You can find WG0971.EXE (size: 25619 bytes) 
                       , a self-extracting file, on the following

• Microsoft's World Wide Web Site on the Internet

        On the www.microsoft.com home page, click the Support icon.
        Click Knowledge Base, and select the product.
        Enter kbfile WG0971.EXE (size: 25619 bytes) 
                               , and click GO!
        Open the article, and click the button to download the file.
  
  

• Internet (anonymous FTP)

        ftp ftp.microsoft.com
        Change to the Softlib/Mslfiles folder.
        Get WG0971.EXE (size: 25619 bytes) 
  

• Microsoft Download Service (MSDL)

        Dial (425) 936-6735 to connect to MSDL
        Download WG0971.EXE (size: 25619 bytes) 
  

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services