Incoming Faxes Received but Never Appear in Inbox

 Last reviewed: November 22, 1994
Article ID: Q110163
The information in this article applies to:
  • Microsoft Windows for Workgroups version 3.11

SYMPTOMS

If you are using Windows for Workgroups version 3.11 At Work PC Fax and a CAS modem, you may receive incoming faxes that do not appear in your Inbox.

CAUSE

This problem occurs when AutoAnswer for At Work PC Fax is set to Off and AutoAnswer in the CAS manager is set to On. As a result, the CAS board receives the fax but Microsoft Mail ignores it.

RESOLUTION

To correct this problem, run Control Panel, choose At Work PC Fax, Setup, and set AutoAnswer to On.

KBCategory: kbtool kbfasttip kbatwork kb3rdparty kbhw
KBSubcategory: wfw wfwg awfax
Additional reference words: 3.11 intel

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Last reviewed: November 22, 1994
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