Cannot Dial Automatically from Works 2.0 with WFWG 3.11

• Microsoft Windows for Workgroups version 3.11

SYMPTOMS

When you run Microsoft Works version 2.0 for Windows under Microsoft Windows for Workgroups version 3.11, the automatic dialing feature does not work correctly. The modem dials the number correctly, the phone begins to ring, Works instructs you to pick up the phone and choose Yes; however, when you do this, Works does not turn off the modem and transfer the call to the phone. As a result, you hear the person you're calling over the modem speaker, not the phone speaker.

This problem does not occur with Works version 3.0 for Windows, nor does it occur with the MS-DOS-based versions of Works.

CAUSE

This problem is caused by a conflict between Works 2.0 and the Windows for Workgroups 3.11 communication driver (COMM.DRV).

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.