At Work PC Fax ErrMsg: Attachment Type Was Not Supported

• Microsoft Windows for Workgroups version 3.11

SYMPTOMS

When you send files as attachments using Microsoft At Work PC Fax, you receive the following error message:

   Error: Attachment type was not supported

CAUSE

This problem can occur when you send a fax with an unprintable attachment using the Facsimile Format option, or when you send an attachment that has a file extension that has no association to a program.

RESOLUTION

Because you cannot send unprintable files using a Group3 fax, you must change your message format from Facsimile Format to Email Format. For more information, see the Setting Fax Options in the Microsoft At Work PC Fax chapter in your Microsoft Workgroup Add-On for Windows "User's Guide."

NOTE: Facsimiles sent with the Email Format option can only be sent to another Microsoft At Work PC Fax using a Class1 modem.

You may still receive the error message noted above with a printable document. This problem occurs when there is no associated object-linking- and-embedding (OLE) server capable of printing your document.

To work around this problem, print the document as follows:

1. From the File menu of your application, choose Print.

2. Choose Setup.

3. Choose Microsoft At Work PC Fax on FAX and then choose OK.

MORE INFORMATION

To determine if no associated OLE server capable of printing your document exists, try to drag the document file from File Manager to Print Manager. If this fails, no associated OLE server capable of printing your document is available.