Problems Installing IBM Quietwriter Driver with WFWG 3.11

 Last reviewed: May 31, 1995
Article ID: Q111829
The information in this article applies to:
  • Microsoft Windows for Workgroups version 3.11

SYMPTOMS

If you try to install the IBM Quietwriter printer driver, Setup displays the following message: 

   Insert Microsoft Windows for
   Workgroups 3.11 Disk 6 or a disk
   with the updated QWIII.DRV file in: A:\
When you insert Disk 6 and choose OK, Setup displays the following message: 

   Insert the disk with the file in: A:\
If you choose OK, Setup displays the same message and appears to be stuck in a loop. If you choose Cancel, Setup returns to the Printers dialog box and the IBM Quietwriter does not appear. However, the QWIII.DRV driver is copied to the Windows SYSTEM directory. At this point, if you try to load the IBM Quietwriter printer, Setup repeatedly displays the second message.

CAUSE

The [io.device] section of the CONTROL.INF file contains the driver names as well as any associated files and driver information for each printer driver that ships with Windows for Workgroups 3.11. The entry for the IBM Quietwriter (QWIII.DRV) has two commas after the driver name--all other drivers have one.

RESOLUTION

To correct this problem, edit the CONTROL.INF file and delete one of the commas after the QWIII.DRV entry. For example, if the entry currently looks like this 

   6:QWIII.DRV,,"IBM Quietwriter III","DEVICESPECIFIC"
After you remove the comma, the line should appear as follows: 

   6:QWIII.DRV,"IBM Quietwriter III","DEVICESPECIFIC"
Save the file and then try installing the printer.

KBCategory: kbprint kbsetup kberrmsg kb3rdparty kbhw
KBSubcategory: wfw wfwg
Additional reference words: 3.11

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Last reviewed: May 31, 1995
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