AWFAX Hangs When Faxing a Microsoft Works for Windows Document

• Microsoft Windows for Workgroups version 3.11

SYMPTOMS

When you try to send a Microsoft Works version 3.0 for Windows document using Microsoft At Work PC Fax while Works for Windows is running, the machine stops responding (hangs).

CAUSE

This problem occurs because Microsoft At Work PC Fax calls a ShellExecute routine for the Microsoft Works for Windows document while Works for Windows is still running. ShellExecute launches a new instance of Works for Windows and returns this instance to Microsoft At Work PC Fax. The new instance of Works for Windows discovers the previous instance and terminates after requesting that the previous instance prints on its behalf. Microsoft At Work PC Fax waits for the instance generated by ShellExecute to begin printing; therefore, the machine hangs.

WORKAROUND

To work around this problem, do one of the following:

• Obtain the updated Microsoft At Work PC Fax drivers now available, and add the following lines to your WIN.INI file:

        [PCFaxCompatibility]
        MSWORKS=1
  

  For more information about obtaining the updated Microsoft At Work PC Fax files, query on the following words in the Microsoft Knowledge Base:

        wg0992 and appnote
  

  -or-

• If you want to send the document in facsimile format, use the print method (that is, choose Print from the File menu in Works for Windows and select the Microsoft At Work PC Fax printer driver).

  -or-

• If you are attaching a Works for Windows document to a Microsoft Mail message, make sure that Works for Windows is not already running.