WFWG 3.11 System Hangs with Shiva SREMOTE.DOS

 Last reviewed: November 21, 1994
Article ID: Q111927
The information in this article applies to:
  • Microsoft Windows for Workgroups version 3.11

SYMPTOMS

If you are using Shiva's SREMOTE.DOS, upgrading to Windows for Workgroups 3.11 may cause your system to stop responding (hang) when you start Windows for Workgroups.

WORKAROUND

You may be able to work around this problem by obtaining an updated driver from Shiva.

Until you can obtain the updated Shiva software, you can run Windows for Workgroups by removing the Shiva components. To do so:

  1. Run Windows for Workgroups with the /N switch (type "win /n" [without the quotation marks]).

  2. Remove the Shiva components from the Network Drivers section of the Network Setup dialog box.

  3. Restart Windows for Workgroups.

MORE INFORMATION

SREMOTE.DOS provides an NDIS 2.0 asynchronous driver for accessing a modem from the Windows for Workgroups network redirector. Shiva also replaces the NDIS 2.0 VNB.386 (virtual NetBEUI) component from Windows for Workgroups 3.10. In Windows for Workgroups 3.11, there is a new NDIS 3.0 virtual NetBEUI protocol (NETBEUI.386), which is incompatible with SREMOTE.DOS.

SREMOTE.DOS is manufactured by Shiva, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For additional information, please contact Shiva Technical Support.

KBCategory: kbnetwork kbhw kb3rdparty kbtshoot
KBSubcategory: wfw wfwg
Additional reference words: 3.11 TSHOOT Netmodem/e

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: November 21, 1994
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.