AWFAX: Err Msg or No Connection with PM14400FXSA Fax Modem

 Last reviewed: November 22, 1994
Article ID: Q112090
The information in this article applies to:
  • Microsoft Windows for Workgroups version 3.11

SYMPTOMS

If you use the Practical Peripherals PM14400FXSA fax modem with Microsoft At Work PC Fax, you may experience problems establishing a connection, or you may receive one of the following error messages:

  • Failure during negotiation

    -or-

  • Line quality is too poor

CAUSE

The Practical Peripherals PM 14400 FXSA fax modem (the external unit with LCD) requires ROM version 1.23 or later.

MORE INFORMATION

To determine the ROM version for the fax modem, check the ModemID= line in the [COMx] section of the EFAXPUMP.INI file. This line identifies the modem used on the COM port and includes a ROM version number.

STATUS

PM14400FXSA fax modem is manufactured by Practical Peripherals, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

KBCategory: kbtool kbatwork kberrmsg kbhw kb3rdparty
KBSubcategory: wfw wfwg awfax
Additional reference words: 3.11 error efax pc fax 14400 fx sa pm
PM14400FXSA

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Last reviewed: November 22, 1994
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