Problems Sending Mail After Installing AWFAX

• Microsoft Windows for Workgroups version 3.11

SYMPTOMS

After you install Microsoft At Work PC Fax, you may no longer be able to send mail to users sharing the same post office. When you send a message to a member of the post office, the message returns with an "Undeliverable Mail" error message. The text of the mail message reads "The message recipient was invalid."

-or-

The PostOffice List icon in the Address Book may be unavailable in Microsoft Mail.

-or-

The Open Other's Appt. Book option may be unavailable in Microsoft Schedule+.

CAUSE

If Microsoft Mail was installed with Microsoft Windows for Workgroups version 3.1 and you choose to install Microsoft At Work PC Fax for "Fax Only" rather than "Email And Fax" in Windows for Workgroups 3.11, the MSMAIL.INI file is not properly updated.

RESOLUTION

If Microsoft Mail was not installed before you started At Work PC Fax, make the following changes:

1. Rename the following files:

         MSMAIL.INI
         EFAXPUMP.INI
         SCHDPLUS.INI.
   

2. Choose the Fax icon in Control Panel.

3. Select the Email And Fax option and choose OK.

4. Select the appropriate settings for your fax board.

5. Install Microsoft Mail.

1. Remove the [Providers] section of the MSMAIL.INI file.

2. Rename the EFAXPUMP.INI file.

   NOTE: If you are receiving the following error message when starting Microsoft Schedule+

          Your schedule transport DLL does not support the current
          transport. You will only be able to work off-line. PCMail
          users are supported.
   

   also perform the following step:

   a. In the SCHDPLUS.INI file, remove the following statement:

          ScheduleTransport=TRNOFF
   

         NOTE: The "ScheduleTransport=TRNOFF" entry in the SCHPLUS.INI file
         causes the "This account is for a resource" check box in the Schedule
         Plus Options dialog box to be unavailable.
   

          -or-
   

          Rename the SCHDPLUS.INI file.
   

3. Choose the Fax icon in Control Panel.

4. Select the Email And Fax option and choose OK.

5. Select the appropriate settings for your fax board.