Windows 3.11 Upgrade Removes User Information

 Last reviewed: December 11, 1997
Article ID: Q113413
3.11 WINDOWS kbsetup

The information in this article applies to:

  • Microsoft Windows operating system version 3.11

SYMPTOMS

After you install the Windows 3.11 update, when you choose About Program Manager from the Help menu in Program Manager, the correct licensing information is not displayed. The About Program Manager box states that the product is licensed to: 

   Unknown User
   Unknown Organization

CAUSE

The user information entered during Setup is stored in the core file USER.EXE, which is replaced with the Windows 3.11 update.

RESOLUTION

Use the following steps to re-enter the user and company name:

  1. From the File menu in Program Manager, choose Run.

  2. In the Command Line box, type "setup /f" (without the quotation marks) and press ENTER.

  3. Enter the new name and company, and press ENTER to continue.

  4. When asked to confirm the name and company, press ENTER to continue.

  5. When the Setup options screen is displayed, press ENTER to continue.

  6. When the install components screen is displayed, press ENTER to continue.

  7. When the swap file screen is displayed, press ENTER to continue.

  8. When asked to insert a Windows disk, choose the Exit Setup button.

  9. When asked to confirm exiting Setup, choose Yes.

Windows then closes. When you restart Windows, the new name and company name appear.

MORE INFORMATION

The Windows 3.11 update replaces the following files: 

   COMMDLG.DLL
   GDI.EXE
   KRNL386.EXE
   PSCRIPT.DRV
   UNIDRV.DLL
   SHELL.DLL
   USER.EXE
For more information on obtaining the Windows 3.11 refresh files, query on the following words in the Microsoft Knowledge Base: 

   windows 3.11 and refresh and ww0981

KBCategory: kbsetup
KBSubcategory: wfw wfwg
Additional reference words: 3.11 setup/f how to



THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: December 11, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.