Print Screen Hangs Machine After Exiting Windows or WFWG

 Last reviewed: November 21, 1994
Article ID: Q121025
The information in this article applies to:
  • Microsoft Windows operating system versions 3.1, 3.11
  • Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

When you are using the Novell IPXODI protocol stack and you quit Windows or Windows for Workgroups, your machine stops responding (hangs) when you press the Print Screen key.

Other problems can also occur when you press the Print Screen key with this configuration. These include the system rebooting, receiving an EMM exception error message, or receiving a "Divide by zero" error message.

CAUSE

Microsoft has confirmed this to be an incompatibility between the IPXODI stack and Windows/Windows for Workgroups. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

To work around these problems, use IPX.COM instead of IPXODI.COM.

Running WIN /N prevents these problems in Windows for Workgroups 3.11; however, it also results in the loss of all Windows for Workgroups and NetWare networking features.

KBCategory: kbprint kb3rdparty kbnetwork
KBSubcategory: wfw wfwg win31
Additional reference words: 3.10 3.11 hangs crash hung unexpected vlm
netx printscreen prtscr print-screen printscr printscrn prntscrn
prtscr prtscrn

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Last reviewed: November 21, 1994
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