AWFAX Using Sportster Modem Fails Group 3 Fax Connection

Last reviewed: October 28, 1997
Article ID: Q125021

The information in this article applies to:

Microsoft Windows for Workgroups version 3.11

SYMPTOMS

When you use a U.S. Robotics 14,400 Sportster modem with Microsoft At Work Fax to send a fax to a Group 3 fax machine, the modem may either successfully dial out but fail to make a connection or successfully negotiate the connection but fail to transmit the fax. A successful connection but failed fax transmission will cause the fax message to appear in the sender's Inbox marked as undeliverable mail.

RESOLUTION

In order to use the U.S. Robotics 14,400 Sportster modem to send faxes with At Work Fax, you need to obtain updated At Work Fax files and an updated SERIAL.386 driver. To get these files, obtain the WG0992.EXE (At Work Fax) and WG1001.EXE (SERIAL.386) files as described later in this article.

You also need to add the following lines to the [COMx] section (where "x" is the number of the COM port the modem is using) of the EFAXPUMP.INI file:

   FixModemClass=1
   EnableV17Send=1
   EnableV17Recv=1
   SetupCommand=AT&F&H2&I2S36=0

Refer to your U.S. Robotics manual for information about the AT commands and S-register settings in the SetupCommand line.

MORE INFORMATION

You can download the Microsoft At Work PC Fax Version 1.0 (WG0992.EXE) and Updated SERIAL.386 Driver for Windows for Workgroups (WG1001.EXE) Application Notes from the following services:

You can find WG0992.EXE (size: 113121 bytes) 
                       , a self-extracting file, on the following

services:

Microsoft's World Wide Web Site on the Internet

      On the www.microsoft.com home page, click the Support icon.
      Click Knowledge Base, and select the product.
      Enter kbfile WG0992.EXE (size: 113121 bytes) 
                             , and click GO!
      Open the article, and click the button to download the file.

Internet (anonymous FTP)

      ftp ftp.microsoft.com
      Change to the Softlib/Mslfiles folder.
      Get WG0992.EXE (size: 113121 bytes)

Microsoft Download Service (MSDL)

      Dial (425) 936-6735 to connect to MSDL
      Download WG0992.EXE (size: 113121 bytes) 
      Repeat process for WG1001.EXE

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services

To extract the downloaded files, copy one of them to an empty directory, change to that directory, and then extract the file by typing the file's name. For example, to extract the WG0992.EXE file, you would type

   WG0992.EXE

at an MS-DOS command prompt.

After you extract the file, follow the instructions in the README.TXT file. Repeat the process for the other downloaded file.

KBCategory: kbatwork kb3rdparty kbhw kbfile
KBSubcategory: wfw wfwg
Additional query words: 3.11 us usr
Keywords : wfw wfwg kb3rdparty kbatwork kbfile kbhw
Version : 3.11
Platform : WINDOWS

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Last reviewed: October 28, 1997
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