Print Manager Displays Error Status with HP LaserJet 4+

• Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

When you print over a Windows for Workgroups (WFW) peer-to-peer network to a computer acting as a print server, only the first page of the spooled print job is printed successfully. Print Manager displays an error status after the first page, and all the remaining pages are stalled. Immediately after the Print Manager error, the mouse pointer flickers erratically.

There is no problem printing from the computer acting as the print server.

CAUSE

When you install the Hewlett-Packard (HP) LaserJet 4 Plus printer driver version 31.v1.50 by running the HP-supplied installation program (HSETUP.EXE), the following files are replaced, edited, or added:

• In the Windows directory:

        AUDIT.LOG
        CONTROL.INI
        DINSTALL.EXE
        DINSTALL.ICO
        DINSTALL.INF
        DINSTALL.RC
        DOSAPP.INI
        HP4PLUS.HLP
        HPLASERJ.GRP
        HPLJPS.INI
        HPPDF4PL.DLL
        HPSW.EXE
        MSACM.INI
        NDISLOG.TXT
        PRINTMAN.EXE
        PRINTMAN.HLP
        PROGMAN.INI
        WIN.INI
  

• In the Windows\SYSTEM subdirectory:

        COMMCTRL.DLL
        FINSTALL.DLL
        FINSTALL.HLP
        HPLJ4QP.DLL
        HPLJCOMM.DLL
        HPLJVPD.386
        HPPCL5E.DRV
        HPPCL5E.HLP
        HPPCL5E0.HLP
        HPPCL5E1.DLL
        HPPCL5E2.DLL
        HPPCL5E3.DLL
        HPPCL5E4.DLL
        HPPJLMON.DLL
        PADDPAP.WAV
        PCOMMERR.WAV
        PCOVER.WAV
        PERROR.WAV
        PFEED.WAV
        PJAM.WAV
        READMEHP.WRI
        SPEAKER.DRV
        THREED.VBX
  

RESOLUTION

Workaround 1

Install the HP LaserJet III printer driver on all the computers that exhibit this behavior and set the HP LaserJet III printer as the default printer.

Workaround 2

1. Expand the following files from your original Windows for Workgroups disks to the Windows directory:

         PRINTMAN.EXE
         PRINTMAN.HLP
   

2. Expand the following file from your original Windows for Workgroups disks to the Windows\SYSTEM subdirectory:

         COMMCTRL.DLL
   

   The Windows for Workgroups 3.11 COMMCTRL.DLL and PRINTMAN.EXE file sizes and dates are listed in the following table:

         Filename       Size     Date      3.5"     5.25"
         -------------------------------------------------
         COMMCTRL.DLL   48,112   11/1/93   Disk 2   Disk 2
         PRINTMAN.EXE   71,824   11/1/93   Disk 3   Disk 5
   
   

3. Remove the following entry from the LOAD= line of the WIN.INI file:

         HPSW.EXE
   

4. Remove the following section and any entries in it from the WIN.INI file:

         [HPQSPOOLER]
   

MORE INFORMATION

The HP installation program replaces the PRINTMAN.EXE and COMMCTRL.DLL files. The COMMCTRL.DLL file contains internal custom control user interface functions, and is used by File Manager.