Errors Using Lexmark IBM 4039 Printer

 Last reviewed: May 11, 1995
Article ID: Q126300
The information in this article applies to:
  • Microsoft Windows operating system versions 3.1, 3.11
  • Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

When you try to print from any Windows-based application, you receive the following error message: 

   File Error: Cannot find TOR.DRV
   Not enough memory to print, quit one or more applications to increase
   available memory and try again.
You may also receive this error message when you start Paintbrush.

Or, you receive the following error message when you start Write: 

   Application Error: WRITE Caused a General Protection Fault in Module
   KRNL386.EXE
Or, when you select the IBM 4039 Print Accelerator from the list of installed printers in the Print Setup dialog box, you receive the following error message: 

   IBM4039-10R Print Accelerator driver TOR is not found. Please
   reinstall through Control Panel or choose another printer.

CAUSE

These problems can occur after you install the IBM 4039 Print Accelerator printer driver version 02.12.93 and set it as the default printer.

WORKAROUND

To correct this problem, select another printer as the default printer in the Print Setup dialog box. To install the Generic/Text Only printer driver and select it as the default printer, follow these steps:

  1. Double-click the Control Panel icon in the Main program group.

  2. Double-click the Printers icon.

  3. Choose the Add button.

  4. In the List Of Printers box, select Generic/Text Only, and then choose the Install button.

  5. In the Installed Printers box, select Generic/Text Only.

  6. Choose the Set As Default Printer button.

Note that when you use the Generic/Text Only printer, you can print only text. You cannot print TrueType fonts and you may lose some of the formatting in documents. Using the Generic/Text Only printer is a temporary workaround only until you can obtain the correct printer driver from the printer's manufacturer.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: kbprint kb3rdparty
KBSubcategory: 3.1 ibm
Additional reference words: 3.10 3.11 gpf

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Last reviewed: May 11, 1995
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