Laser Tools PrintCache (PCACHE.EXE) Hangs MSD

 Last reviewed: May 11, 1995
Article ID: Q126306
The information in this article applies to:
  • Microsoft MS-DOS operating system versions 6.21, 6.22
  • Microsoft Windows for Workgroups version 3.11

SUMMARY

According to Laser Tools Technical Support, the Laser Tools PrintCache program causes certain versions of Microsoft Diagnostics (MSD) to stop responding (hang) when you choose to view network information.

MORE INFORMATION

The following versions of MSD hang when you choose to view network information if PrintCache (PCACHE.EXE) is loaded as a terminate-and-stay- resident (TSR) program:

  • MSD version 2.10 (included with Microsoft Windows for Workgroups version 3.11)
  • MSD version 2.11 (included with MS-DOS versions 6.21 and 6.22)

This problem with PCACHE.EXE does not occur with earlier versions of MSD (2.00 and 2.01).

Workarounds

Use either of the following methods to work around this problem:

  • Start MSD with the /I switch to skip hardware detection. Do not choose to view network information.
  • Edit the AUTOEXEC.BAT file and remove or remark the PCACHE.EXE line.

PrintCache is manufactured by Laser Tools, a manufacturer independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

KBCategory: kb3rdparty
KBSubcategory: stepup wfwg
Additional reference words: 3.11 msd pcache 6.21 6.22

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Last reviewed: May 11, 1995
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