WFW Err Msg: Unable to Contact IP Driver, Error Code 0

Last reviewed: June 14, 1996
Article ID: Q130974

The information in this article applies to:

Microsoft Windows for Workgroups version 3.11

SYMPTOMS

After you install TCP/IP-32 3.11a, you may experience the following problems:

When you use the PING utility, you receive the following error message:
```
      Unable to contact IP driver, error code 0
```
When you use the IPCONFIG utility, you receive the following error message:
```
      Error: Failed to retrieve required information from TCP/IP
```

CAUSE

These errors can occur for either of the following reasons:

You are using the TCP/IP-32 3.11a and NetBEUI protocols together on an IPXODI support driver (Ethernet, Token Ring, or ArcNet).
The TCP/IP protocol is not configured correctly.

RESOLUTION

To work around this problem, remove the NetBEUI protocol, or configure the TCP/IP protocol correctly.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbnetwork kbtool kberrmsg
KBSubcategory: wfw wfwg msnets ndis3x 3rdpartynet
Additional reference words: 3.11 tcpip

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Last reviewed: June 14, 1996
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