Err Msg "The Mailbox Name or Password Is Incorrect" in Mail

• Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

After you clear the Remember Password check box in the Microsoft Mail logon dialog box in Windows for Workgroups and then change your Microsoft Mail password, the next time you log on you receive the following error message:

   The mailbox name or password is incorrect.

CAUSE

When you start Microsoft Mail, it looks for a cached password. If Microsoft Mail finds a cached password, it tries to use that password.

Clearing the Remember Password check box does not remove a previously cached password, but prevents your new password from being cached. In the situation described in the "Symptoms" section, the last cached password is different from your current password, but is used when you try to log in.

RESOLUTION

To work around this error, use either of the following methods:

• Remove or rename the <username>.PWL file in the Windows directory, then restart Microsoft Mail and enter your new password. If you want the new password cached, select the Remember Password check box.

  NOTE: This method removes all cached passwords.

• Use the password list editor (PWLEDIT.EXE) available on the Utilities disk included with the Windows for Workgroups 3.11 Resource Kit to delete the cached password.