Error Message: Your EFAXPUMP.INI File Has Become Too Large

• Microsoft Windows for Workgroups version 3.11

SYMPTOMS

When you try to send a fax using Microsoft At Work PC Fax you may receive the following error message:

   Your EFAXPUMP.INI file has become too large. Please delete
   capabilities for unused recipients from the [capabilities] section
   to allow new capabilities to be written.

CAUSE

Microsoft At Work PC Fax generates this error message when the size of the EFAXPUMP.INI file exceeds 50K.

When you first send a fax using Microsoft At Work PC Fax, a [Capabilities] section is created in the EFAXPUMP.INI file. This section contains information about each phone number dialed. Each time you send a fax to a phone number that you have not dialed before, a new entry is added to the [Capabilities] section. These entries remain in the EFAXPUMP.INI file.

RESOLUTION

Use any text editor (such as Notepad) to open the EFAXPUMP.INI file and remove some or all of the entries from the [Capabilities] section. You should start by deleting numbers that are not likely to be used again.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows For Workgroups version 3.11. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Only new phone numbers are added to the [Capabilities] section. Repeated faxing to the same phone number does not add duplicate entries.