At Work Fax Queue Limit

• Microsoft Windows for Workgroups version 3.11

SYMPTOMS

You can set At Work Fax to store unsent faxes in a queue for trans-mission at a later time. At Work Fax can store a maximum of 75 faxes in the queue at one time. If you exceed this number of stored faxes, you may receive one of the following error messages:

• A general protection (GP) fault in FAXOPT.DLL.
• An Undeliverable Mail message stating that the fax transport has run out of memory.

MORE INFORMATION

When At Work Fax places a fax in the queue, it renders the message and prepares it for transmission by the fax modem, storing the message as a file in the TEMP directory. Queued fax messages have a EFSND<nn>.EFX filename, where <nn> is a number from 01 to 75.

FAXOPT.DLL is the At Work Fax module that is responsible for managing the queue. This module takes EFSND<nn>.EFX files from the TEMP directory and spools them to the modem. It also has an internal buffer for keeping track of the number of fax messages and the priority of each message.

You may encounter the queue size limitation if you are using a shared network fax that has send times set to Cheap Rates rather than ASAP, or if you perform a mail merge to Electronic Fax in Microsoft Word for Windows and the number of messages sent to the fax queue exceeds 75.