Numeric Keypad "*" Key Doesn't Work in Some MS-DOS Apps

• Microsoft Windows operating system versions 3.0, 3.0a

SYMPTOMS

When you run a non-Windows application under Microsoft Windows version 3.0, the SHIFT key can sometimes be used to enable or disable the NUMLOCK key on the numeric keypad. If you use the SHIFT key to enable NUMLOCK, it may not properly activate the multiplication (*) key on the numeric keypad in some non-Windows applications.

WORKAROUND

The following two workarounds may resolve this problem:

1. Use the NUMLOCK key instead of the SHIFT key to activate the numeric keypad.

2. Press the SHIFT key while you press any desired key on the numeric keypad, except the asterisk (*) key. For example, press SHIFT+9.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

This problem occurs in Lotus 1-2-3 version 2.0, and has also been reported in Quattro Pro.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.