Quick Troubleshooter Cannot Open Tools Group

 Last reviewed: November 23, 1994
Article ID: Q66968
The information in this article applies to:
  • Microsoft Windows operating system versions 3.0, 3.0a

SYMPTOMS

When you start the Quick Troubleshooter included with Microsoft Productivity Pack for Windows, you may receive the following error message: 

   Error: Troubleshooter is unable to show your Troubleshooter Tools
   group. Switch to Program Manager and open the Troubleshooter Tools
   group.

CAUSE

You receive this error message if you have deleted or renamed the Troubleshooter Tools group.

RESOLUTION

If the Troubleshooter Tools group has been deleted, reinstall the Productivity Pack for Windows.

If you have changed the name of the Troubleshooter Tools group, change it back to its original name if you want the Quick Troubleshooter to open the group automatically. If you want the Troubleshooter Tools group to have a custom name, you must open it yourself after starting the Quick Troubleshooter.

MORE INFORMATION

Because the Quick Troubleshooter is separate from the Program Manager, the only way it can locate the Troubleshooter Tools group is by looking at the names of the existing group windows or icons. It does not have access to information internal to Program Manager, such as the group properties or the information contained in the group file itself. For this reason, if you rename the Troubleshooter Tools group, it cannot be automatically opened by the Quick Troubleshooter.

KBCategory: kbother kbtshoot
KBSubcategory: win30
Additional reference words: 3.00 3.0 3.0a 3.00a tshoot win30

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Last reviewed: November 23, 1994
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