Conflict Using ALR VEISA with PS/2 Mouse and HIMEM.SYS

Last reviewed: November 22, 1994
Article ID: Q74208

The information in this article applies to:

Microsoft Windows operating system versions 3.0, 3.0a

SYMPTOMS

If you have an ALR VEISA 386 or 486 VEISA machine with a mouse connected to the PS/2 mouse port and you use the HIMEM.SYS file (version 2.6) shipped with Windows 3.0, you may notice that your mouse pointer stops responding (freezes) in Lotus 3.1 at the MS-DOS level (that is, not in a Windows virtual machine. The mouse works correctly in Windows.

CAUSE

ALR has confirmed this to be a problem in its 386 and 486 VEISA machines. ALR is researching the problem.

WORKAROUND

Use a serial mouse.

MORE INFORMATION

Contact ALR technical support for more information.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: kbhw kb3rdparty
KBSubcategory: win30
Additional reference words: 3.00 frozen mouse pointer Lotus 3.1 mouse
3.00A

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Last reviewed: November 22, 1994
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