The Complete Scanner Does Not Work Properly in Enhanced Mode

 Last reviewed: November 22, 1994
Article ID: Q79648
The information in this article applies to:
  • Microsoft Windows operating system versions 3.0, 3.0a

SYMPTOMS

When you are running Microsoft Windows in enhanced mode and you attempt to scan a document with the Complete Scanner, you can't see the image on the screen.

CAUSE

According to Complete technical support, the Complete Scanner does not work properly with Windows 3.0 in enhanced mode when the scanner is connected through a scanner port on the Complete Fax Card.

NOTE: This applies only when the scanner is connected through a scanner port on the Complete Fax Card.

WORKAROUND

According to Complete technical support, you can work around this problem by adding the following line to the [386Enh] section of the SYSTEM.INI file: 

   COMXIRQ=false
where X equals the COM port to which the card is assigned)

This disables the modem when Windows runs in enhanced mode and allows the scanner to work correctly.

MORE INFORMATION

The Complete Scanner is an MS-DOS application and should work correctly in real and standard modes, or outside of Windows.

The Complete products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: kbhw kb3rdparty
KBSubcategory: win30
Additional reference words: 3.00 3.00a KBHW winmem scanner 3rdParty

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Last reviewed: November 22, 1994
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