Microsoft Learning Windows Hangs when Running Help Demo

 Last reviewed: November 23, 1994
Article ID: Q82142
The information in this article applies to:
  • Microsoft Windows operating system versions 3.1, 3.11
  • Microsoft Windows 3.0 Productivity Pack, version 1.0

SYMPTOMS

In Microsoft Windows 3.1, when you run lesson 2, "Getting Help," from the Learning Windows program of the Windows 3.0 Productivity Pack, th program starts, proceeds through the demonstration of the Help system, and then stops responding (hangs). It may generate the following error message before it hangs: 

   Help topic does not exist!
If you attempt to recover from this message by choosing OK, and pressing the SPACEBAR to continue, the system hangs.

CAUSE

This problem only occurs when the Learning Windows program in Windows 3.1 is running. It occurs because the Learning Windows program LWIN.EXE relies on the Windows 3.0 Help file system. This system relies on the file WINHELP.EXE, which has been changed in Windows 3.1.

RESOLUTION

Microsoft Productivity Pack version 1.0 was designed specifically for Windows version 3.0. To run Microsoft Productivity Pack with Windows version 3.1, you need to obtain the updated version of Productivity Pack that was designed for Windows version 3.1.

KBCategory: kbother kberrmsg kbinterop kbprb
KBSubcategory: win31
Additional reference words: 3.1 3.10 learning hang help wpp3.1 3.11

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Last reviewed: November 23, 1994
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