Error: Unable to Retain Printer Codes

 Last reviewed: November 30, 1994
Article ID: Q82481
The information in this article applies to:
  • Microsoft Windows operating system versions 3.1, 3.11

SYMPTOMS

When you upgrade to Microsoft Windows 3.1 or 3.11 over Windows 3.0, the following error message may be displayed: 

   Unable to retain printer codes.
   Use default printer codes.

CAUSE

This error message is displayed if the Generic Text printer driver is being used in Windows 3.0. The Windows 3.1 Setup program does not preserve printer codes for this driver.

WORKAROUND

If this error message is displayed, you may need to reinstall the Windows 3.0 printer driver.

KBCategory: kbprint kbsetup
KBSubcategory: win31 windrvr
Additional reference words: 3.10 3.11

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Last reviewed: November 30, 1994
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