Windows Repeatedly Prompts for Same Disk for Printer Driver

 Last reviewed: November 21, 1994
Article ID: Q83353
The information in this article applies to:
  • Microsoft Windows operating systems version 3.0, 3.0a, 3.1, 3.11

SUMMARY

While installing a printer driver in the Microsoft Windows operating system version 3.0 or 3.1 through the Control Panel, the Printers dialog box appears as follows if you installed Windows from a different set of disks: 

   INSERT Microsoft Windows 3.00 DISK # OR A DISK WITH THE
   UPDATED (DRIVER) IN drive A:
This dialog box keeps repeating after you insert the disk and choose the OK button.

MORE INFORMATION

If you installed Windows with 5.35-inch disks, Windows prompts you for the 5.25-inch disk that contains the appropriate printer driver. If you insert a 3.5-inch disk in the disk drive and press the OK button, Windows cannot find the appropriate printer driver if it is not contained on the disk. Pressing the OK button causes this dialog box to reappear.

To work around this problem, use the following steps:

  1. Obtain the same size disks that Windows was originally installed with, and insert the requested disk. When prompted, press the OK button to complete the driver installation.

  2. Search the disks for the requested printer driver. When the requested file is found, insert the disk in the drive containing the driver, and press the OK button.

KBCategory: kbprint kbsetup
KBSubcategory: win30 win31 windrvr
Additional reference words: 3.00 3.00a 3.10 3.11

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: November 21, 1994
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.