Windows, Novell NetWare, Incorrect Form Number when Printing

Last reviewed: November 21, 1994
Article ID: Q85563

The information in this article applies to:

Microsoft Windows operating system versions 3.1, 3.11

SUMMARY

The following information applies to Microsoft Windows operating system version 3.1 and Novell NetWare.

When you configure your printer in Control Panel, there is an option to select a Form Name. These forms are numbered. If you have defined the forms starting with any number other than zero, you will be prompted for the incorrect form number by the server to which the printer is connected if a form change is needed.

For example, if you had defined Form 1 and named it Greenbar and Form 0 had not been defined, the server will prompt you for Form 0 instead of Form 1 if a form change is needed.

WORKAROUND

To work around this problem, define your forms starting with zero.

MORE INFORMATION

Novell NetWare provides its users with a Forms printing option. This option allows the network administrator to create several types of print forms. When a print job is sent to a printer, NetWare checks to make sure the form selected matches the last form used. If it does not match, NetWare alerts the designated print console operator that the paper in that printer needs to be changed.

To Select a Form While in Windows

Run Control Panel.
Choose the Printer icon.
Choose Connect.
Choose Network.
Choose Options.
Select a Form from the Form Name list.

The following two examples demonstrate the correct behavior:

Example One

Use the Capture command as follows from the MS-DOS prompt, before starting Windows:
```
      CAPTURE /Q=<printqname> /FORM=1 /NOBANNER
```
Restart Windows and send a print job to the server. You will be prompted as follows:
```
      Mount Form 1 in printer 0. Then use PRINTER 0 MOUNT FORM 1.
```
The following command will acknowledge the paper change:
```
      PRINTER 0 MOUNT FORM 1.
```

Example Two

Use the Capture command as follows from the MS-DOS prompt before starting Windows:
```
      CAPTURE /Q=<printqname> /FORM=LETTERHEAD /NOBANNER
```

You will be prompted as follows:

      Mount form 2(LETTERHEAD) in printer 0. Then use PRINTER 0 MOUNT
      FORM 2.

The following command will acknowledge the paper change:
```
      PRINTER 0 MOUNT FORM 2.
```

Microsoft has confirmed this to be a problem in Windows version 3.1. We are researching this problem and will post new information here as it becomes available.

KBCategory: kbprint kb3rdparty kbnetwork kbsetup kbprb
KBSubcategory: win31
Additional reference words: 3.10 3.1 3.11 Netware 2.15

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Last reviewed: November 21, 1994
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