ALR EISA Err Msg: EMM386: Unrecoverable Privileged...Error #05

Last reviewed: January 3, 1995
Article ID: Q85737

The information in this article applies to:

Microsoft Windows operating system version 3.1, 3.11
Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

When you use an Advanced Logic Research (ALR) EISA computer system, such as the PowerPro and the Business VEISA, with the Microsoft Windows 3.1 EMM386.EXE version 4.44 utility loaded, your system stops responding (hangs) or displays the following error message when you press CTRL+ALT+DEL to restart your computer:

   EMM386:
   Unrecoverable privileged operation error #05
   press ENTER to reboot

NOTE: This error also occurs when you try to load SHARE immediately after EMM386.EXE in the CONFIG.SYS file and you incorrectly use the DEVICE=C:\DOS\SHARE.EXE command instead of the correct INSTALL=C:\DOS\SHARE.EXE command.

WORKAROUND

To work around this error, use one of the following:

If you are using MS-DOS 6.0 or 6.2, add the ALTBOOT switch to the device statement for EMM386.EXE in your CONFIG.SYS file. For example:
```
      device=c:\dos\emm386.exe noems altboot
```
-or-
Obtain the updated ALR BIOS version 1.00.17.
-or-
Obtain a modified copy of EMM386.EXE from ALR. The version number is 4.35.06X. You can obtain this by calling ALR Technical Support or by downloading EMM386.ZIP from ALR's bulletin board service (BBS) at (714) 458-6834. The following are the file details:
```
      EMM386.EXE     91742 12-10-91   5:58p
```

MORE INFORMATION

There are two versions of the ALR Business VEISA: the ASIC and the Discrete. The ASIC BIOS version ends with the letter "A." If you are using the Discrete version, you must exclude the range from E000 to EFFF.

Excluding the Range

Using EMM386.EXE in the CONFIG.SYS:

   DEVICE=EMM386.EXE X=E000-EFFF

Using EMMEXCLUDE statement in the [386Enh] section of the SYSTEM.INI file:

   EMMEXCLUDE=E000-EFFF

KBCategory: kbhw kb3rdparty
KBSubcategory: winmem win31 wfw wfwg
Additional reference words: 3.10 3.1 3.11 #5 visa power hang lock-up warm
boot lock

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: January 3, 1995
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.