PC Cillin Anti-Virus Software May Hang Windows Applications

 Last reviewed: November 21, 1994
Article ID: Q86326
The information in this article applies to:
  • Microsoft Windows operating system versions 3.1, 3.11

SYMPTOMS

If the PC Cillin anti-virus program is in memory on your system while Microsoft Windows version 3.1 or a Windows-based application is running, you may receive the following error messages and your system may stop responding (hang): 

   Divide overflow

   -or-

   Sharing Violation
PC Cillin may cause the following message to appear if you use the 32-bit disk access Virtual memory option in Windows 3.1: 

   The Microsoft Windows 32-bit disk driver (WDCTRL) cannot be loaded.
   There is unrecognizable disk software installed on this computer.
PC Cillin may cause the Windows application Setup program to fail at 7 percent completion with the following message: 

   The following disk error was detected:
   The listed file was not copied - error writing UNINSTALL.EXE
You may receive these error messages when running the Setup program for such Windows-based applications as Microsoft Word for Windows or Microsoft Excel for Windows.

WORKAROUND

If you remove the references to PC Cillin from your system's AUTOEXEC.BAT and CONFIG.SYS files, and restart your computer, these error messages should not occur.

The PC Cillin product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

KBCategory: kbsetup kb3rdparty kberrmsg
KBSubcategory: win31
Additional reference words: 2.00 2.00a 4.00 3.10 3.11 hang crash lock
reboot 3rdparty third err msg w4werror hang crash

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Last reviewed: November 21, 1994
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