Always On Top Applications May Hang Windows 3.1 Tutorial

 Last reviewed: November 23, 1994
Article ID: Q87272
The information in this article applies to:
  • Microsoft Windows operating system versions 3.1, 3.11

SYMPTOMS

The Windows 3.1 online Tutorial may hang when an application is running that has its Always On Top option enabled.

CAUSE

This problem will only occur if the Always On Top application is over a portion of the Tutorial window that is used when it is in demonstration (demo) mode.

The Windows Tutorial in Program Manager will go into a demo mode where it shows how to double-click on a button, icon, and so on. If the button, icon, or whatever the demo tries to activate is under the Always On Top application, the tutorial will not be able to accept the mouse click and the tutorial will lock the computer.

STATUS

Microsoft has confirmed this to be a problem with the Windows 3.1 Tutorial. We are researching this problem and will post new information here as it becomes available.

WORKAROUND

If you are running Windows in 386 enhanced mode, do the following to regain control of the system:

  1. Press the CTRL+ALT+DEL key combination ONCE. The blue warning screen will appear.

  2. Press ENTER. A message will appear that states: 

          application that has stopped responding to the system
      ( Windows Tutorial ) will be terminated.

You may not get the option of pressing the ENTER key on the first try. Press any key to return to Windows and press CTRL+ALT+DEL again until the option appears.

If you are running Windows in standard mode, you must reboot the computer.

KBCategory: kbtool kbbuglist
KBSubcategory: win31
Additional reference words: 3.10 3.11 lockup

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Last reviewed: November 23, 1994
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