Intel SatisFAXtion File CASMGR.EXE May Cause Windows to Hang

 Last reviewed: November 23, 1994
Article ID: Q87354
The information in this article applies to:
  • Microsoft Windows operating system versions 3.1, 3.11

SYMPTOMS

Intel Technical Support has confirmed that the Intel SatisFAXtion driver, CASMGR.EXE, may cause Windows 3.1 to hang when entering 386 enhanced mode if CASMGR is configured to use expanded memory.

CAUSE

The SatisFAXtion Setup program sets up CASMGR.EXE to start from the AUTOEXEC.BAT file. CASMGR uses expanded memory if it's available, and this may conflict with the page frame that Windows 386 enhanced mode establishes.

WORKAROUND

To disable CASMGR's use of expanded memory:

  1. From the FAX subdirectory, type "setup" (without quotation marks).

  2. Choose the Advanced option.

  3. Choose Technical Options.

  4. In the CASMGR Usage section, choose the option to not use expanded memory.

Disabling this option should allow SatisFAXtion to work in Windows 386 enhanced mode.

For more information on this problem, contact Intel Technical Support at (503) 629-7000.

Intel Satisfaxtion is manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: kb3rdparty
KBSubcategory: wincomm
Additional reference words: 3.10 3.11 hang lockup not load expanded
Satisfaction EMS 3rdparty

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Last reviewed: November 23, 1994
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