Windows: PC Complete Scanner May Not Release COM Port

 Last reviewed: November 23, 1994
Article ID: Q88182
The information in this article applies to:
  • Microsoft Windows operating system version 3.1

SYMPTOMS

You have a Complete PC Scanner and Complete PC Communicator modem sharing one communications (COM) port. When you switch from the scanner to the modem and back again in Microsoft Windows 3.1 enhanced mode, the COM port isn't released.

NOTE: The Complete PC Scanner can be plugged into the back of the Complete PC Communicator; allowing the modem and scanner to share one COM port.

RESOLUTION

Complete PC released the following a version of the scanner driver for its scanner to work correctly in 386 enhanced mode of Windows 3.1. 

   Filename:       CPCSCAN2.SYS
   File Date:      5/27/92
   File Size:      10244 bytes
   Version Number: 2.1

MORE INFORMATION

According to Complete PC Technical Support, you can install the new driver as follows:

  1. Download the new file.

  2. Exit Windows.

  3. Rename the new file to CPCSCAN.SYS.

  4. Replace the old driver with the new one by copying it into the Windows\SYSTEM subdirectory.

  5. Restart Windows.

If this does not correct the problem, Complete PC technical support suggests you reinstall the Complete PC Scanner using the separate interface card that comes with the scanner, and set it for a separate COM port.

The PC Complete products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: kbhw kb3rdparty kbprb
KBSubcategory: win31 wincom
Additional reference words: 3.10 comm 3rdparty

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Last reviewed: November 23, 1994
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