The information in this article applies to:
- Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11
SYMPTOMS
If you try to install updated sound card drivers in Windows, you may
receive the following error message:
These drivers require a newer version of Windows 3.1
CAUSE
This error message occurs under the following circumstances:
- You attempt to add updated sound card drivers designed for Windows
3.1 to Windows 3.0 with multimedia extensions.
- You have installed both Norton Desktop for Windows and Berkeley
System's After Dark screen saver on Windows 3.1. Norton Desktop and
After Dark add virtual device drivers (VxDs) in the [386ENH]
section of the SYSTEM.INI file. These drivers can cause the error
message to occur.
- You have a tape drive, SCSI drive, or other hardware device installed
on the system, and that device is using the same DMA channel as the
sound card.
WORKAROUND
Troubleshooting Steps
To correct this problem, follow these troubleshooting steps:
- If this error message occurs under Windows 3.0, install the drivers
that were provided by the manufacturer for use with the Windows 3.0
multimedia extensions, or check with the manufacturer to make sure
that the drivers were intended to be used with Windows 3.0.
- Make sure that no terminate-and-stay-resident (TSR) programs or
device drivers are loading in the CONFIG.SYS and AUTOEXEC.BAT files
that may be conflicting with Windows. For more information, query
on "clean boot" in the Knowledge Base.
- Run Windows in standard mode (use the WIN /S command), then try
installing the drivers for the sound card.
- If the problem still occurs in standard mode, make sure there is no
conflict between the sound card and another hardware device. For
more information on configuring the sound card, consult the
manufacturer.
- If there is no hardware conflict, try reinstalling Windows 3.1 into
a new directory. Make sure that no third-party applications (for
example, Norton Desktop or After Dark) are installed on top of
Windows. Then try adding the drivers for the sound card.
Norton Desktop for Windows and Berkeley Systems' After Dark are
manufactured by vendors independent of Microsoft; we make no warranty,
implied or otherwise, regarding these products' performance or
reliability.
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