WFWG and Windows: System Hangs When Copying Files

Last reviewed: November 21, 1994
Article ID: Q92516

The information in this article applies to:

Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11
Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

Your machine may stop responding (hang) or suddenly exit to the MS-DOS command prompt when you copy a large number of files over the network.

Usually Windows for Workgroups provides an error message that says to increase NetHeapSize, but the machine may also exit to the MS-DOS command prompt or hang.

RESOLUTION

To correct this problem, increase the NetHeapSize in the [386Enh] section of your SYSTEM.INI file. The default value is 12; for troubleshooting, try 32, 64, or 128.

Increasing NetHeapSize can reduce problems when your network is running under a heavy load and you are running the real mode redirector.

NOTE: NetHeapSize is ignored by the virtual redirector.

KBCategory: kbnetwork kb3rdparty kbprb kbenv
KBSubcategory: wfw wfwg win31
Additional reference words: 3.1 3.10 freeze crash novell 3.11 3.00 3.00a

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Last reviewed: November 21, 1994
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