Windows for Workgroups Hangs at Logo Screen

• Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

Your computer stops responding (hangs) when the Windows for Workgroups logo screen is displayed.

CAUSE

This problem can occur if either your network card or Windows for Workgroups installation is configured incorrectly. After you upgrade to Windows for Workgroups, the network card may not respond, which causes your system to hang.

WORKAROUND

To isolate and correct this problem, follow these steps:

1. Turn the machine off completely and then restart the machine (cold boot). This forces the network card to reinitialize and may correct the problem.

2. If you are running Windows for Workgroups version 3.1, start Windows in standard mode (at the MS-DOS command prompt, type "win /s" without the quotation marks). If you are running Windows for Workgroups 3.11, use "win /d:t" (without the quotation marks).

   If this corrects the problem, you may need to exclude the network card adapter memory range by adding the following statement to the [386Enh] section of your SYSTEM.INI file

         EMMEXCLUDE=xxxx-zzzzz
   

   where xxxx-zzzz is the specific memory range for the network adapter. Use the value A000-EFFF for troubleshooting purposes. You may also need to exclude this memory range from your memory manager (for example, EMM386.EXE X=A000-EFFF).

3. The system may also hang if the network adapter is configured incorrectly. The configuration settings include IRQ, Base I/O port, and Base Memory Address.

   To correct your settings under Windows for Workgroups 3.1, delete the PROTOCOL.INI, PROTMAN.DOS, WORKGRP.SYS, and other Workgroup network driver files. Then, from Control Panel, choose the Network icon, and indicate the correct network adapter and configuration settings.

   To correct your settings under Windows for Workgroups 3.11:

   a. Start Windows for Workgroups by typing "win /n" (without the

         quotation marks) and then press ENTER.
   

   b. In the Network group, choose the Network Setup icon.

   c. Configure Windows for Workgroups for No Network and exit Windows for

         Workgroups.
   

   d. Rename the PROTOCOL.INI file to PROTOCOL.PSS. For example, type

         "ren c:\windows\protocol.ini c:\windows\protocol.pss" (without the
         quotation marks) at the MS-DOS command prompt and then press ENTER.
   

   e. Run Windows for Workgroups.

   f. In the Network group, choose the Network Setup icon.

   g. Configure Windows for Workgroups for the appropriate network card

         using the correct settings.
   

   h. Exit and restart Windows for Workgroups.

   NOTE: Each time the PROTOCOL.INI file is updated, the old one is saved with a sequentially numbered extension (that is, PROTOCOL.000, PROTOCOL.001, PROTOCOL.002, and so forth). Using this naming convention, you may be able to recover an earlier PROTOCOL.INI that was configured correctly.

4. Windows may hang if you have installed the incorrect NDIS NIC network card driver in your CONFIG.SYS file. To verify that the driver you selected matches the network card you are using, choose the Network icon from Control Panel. If the network card you are using is not listed during Setup, check the manufacturer's suggested emulation.

   The network card supplier may need to provide an NDIS-compatible driver. If the card you are trying to install is not listed in Control Panel, contact your network card manufacturer to obtain a specific NDIS driver that works with Windows for Workgroups.

   The order of the network drivers in the CONFIG.SYS file is also important. For example, protocol manager (PROTMAN.DOS) must be loaded before any other Windows for Workgroup network drivers. If PROTMAN.DOS is not loaded first, you may receive various error messages referring to the protocol manager.

   For troubleshooting purposes, remove the Windows for Workgroups network drivers from the CONFIG.SYS and AUTOEXEC.BAT files. When you start Windows for Workgroups, you should receive a message about no network functionality. Accept the message and continue loading Windows for Workgroups.

5. If you still experience the problem, check to make sure that the adapter is seated properly in the expansion slot. Check for other hardware-related problems such as incorrect cabling, improper installation of T-connectors and terminators, and other connections within the workgroup.

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