Norton Desktop Groups Not Converted by Windows 95

• Microsoft Windows 95

SYMPTOMS

When you upgrade Windows version 3.x to Windows 95 and you are using Norton Desktop for Windows, the Windows 95 Setup program does not convert Norton Desktop groups to Windows 95 folders.

CAUSE

Norton Desktop places desktop icons in Quick Access groups (.QAG files) instead of Group (.GRP) files as Microsoft Windows 3.x does. The Windows 95 Setup program can convert only .GRP files.

RESOLUTION

To retain Norton Desktop icons when you upgrade to Windows 95, convert the Norton Desktop groups from .QAG files to .GRP files using the conversion utility provided by Symantec. For information about using or obtaining this utility, please contact Symantec.

After you convert .QAG files to .GRP files, use the Windows 95 GRPCONV.EXE tool to convert the .GRP files to Windows 95 folders. For more information about using the GRPCONV.EXE tool, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q119941
   TITLE     : How to Rebuild, Convert, Troubleshoot Folders in Windows 95

STATUS

This situation is most likely caused by design changes in Windows 95. Microsoft has confirmed that it is not caused by a problem in Windows 95. For more information about resolving this issue, please contact Symantec.

MORE INFORMATION

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