Cannot Install Adaptec SCSI AudioMachine or AudioEdge Card

 Last reviewed: December 31, 1996
Article ID: Q131977
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

If you run the Setup program for the Microsoft Windows Sound System software that is included with the Adaptec SCSI AudioMachine or Adaptec AudioEdge sound card, you receive the following error message: 

   This program may not work correctly with Windows.
   For more information, click Help.
If you click the Help button, the following message is displayed: 

   Do not run the Microsoft Sound System version 2.0 Setup program in
   Windows 95. The Setup program replaces several system files that
   cause Windows 95 to become unstable. If you install the Microsoft
   Sound System version 2.0 before upgrading to Windows 95 you will
   not have this problem.
If you install Windows 95 on a computer with either of the Adaptec sound cards listed above installed, or you run the Add New Hardware Wizard after installing the sound card, the Adaptec sound card may be incorrectly detected as one of the following sound cards:
  • MS Windows Sound System Compatible
  • Creative Labs Sound Blaster
  • MPU-401 Compatible

After you finish installing Windows 95, or you finish installing the sound card using the Add New Hardware Wizard, the sound card does not function properly.

CAUSE

The Windows Sound System Setup program is incompatible with Windows 95. In addition, the Adaptec SCSI AudioMachine and Adaptec AudioEdge sound cards are not completely compatible with Windows Sound System.

RESOLUTION

To work around this problem, obtain Windows 3.1 drivers for the sound card from the manufacturer and install the drivers in Windows 95. For information about obtaining and installing these drivers, please contact the sound card manufacturer.

If the sound card has been incorrectly detected as one of the sound cards listed above, use the following steps to remove the incorrect drivers:

  1. Use the right mouse button to click My Computer, then click Properties on the menu that appears.

  2. Click the Device Manager tab.

  3. Double-click the Sound, Video, And Game Controllers branch.

  4. Click the sound card you want to remove, then click Remove.

  5. Click OK.

KBCategory: kbsound kbhw kbsetup kb3rdparty kberrmsg
KBSubcategory: wpp95 win95 wss
Additional reference words: 95

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: December 31, 1996
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.