Cannot Install/Upgrade Windows 95 from GUI on IBM Aptiva 710

 Last reviewed: March 7, 1996
Article ID: Q132186
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

When you try to reinstall or upgrade the copy of Windows 95 on an IBM Aptiva 710 computer, you may receive the following error message while Setup is analyzing the computer: 

   Setup: Error SU0507

   The following problem occurred while Setup was analyzing your
   computer:
   SDMErr(8037001b): Detection function returned a DMS error.
   DMSError: This computer cannot be upgraded from Windows. Please
   shutdown Windows and upgrade in MS-DOS mode.

   Setup cannot continue and will now close.
If you restart the computer in MS-DOS mode and try to install Windows 95, you may receive a general protection (GP) fault error message during the detection portion of Setup. If you ignore this error message, Setup continues and finishes correctly.

CAUSE

When you run Setup from within Windows 95, the computer's BIOS prevents Setup from reliably detecting all the installed hardware in the computer.

RESOLUTION

Restart your computer in MS-DOS mode and then run Setup. If you receive a GP fault error message, ignore the error message and continue.

For information about a possible BIOS upgrade to eliminate this problem, please contact IBM.

MORE INFORMATION

This issue has also been reported on Compaq Presario CDS 520 486SX2/66 computers.

KBCategory: kbsetup kb3rdparty kberrmsg
KBSubcategory: wpp95 win95 winpnp
Additional reference words: 95 gpf pnp

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: March 7, 1996
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.