Cannot Start Help After Removing Disk from Disk Drive

 Last reviewed: August 30, 1996
Article ID: Q132621
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

After you load a Windows-based program file from a disk in a disk drive or save a Windows-based program file to a disk in a disk drive, and then you remove the disk from the drive, you are unable to start Windows Help from within the Windows-based program. Depending on the Windows-based program that you are using, you may or may not receive an error message indicating that Windows Help did not start.

CAUSE

When you start Windows Help from a Windows-based program, Windows 95 passes the program's current working directory to Windows Help. If the current working directory is located on a disk drive, and if there is no disk in that drive, Windows 95 does not verify that the directory exists and therefore does not start Windows Help.

RESOLUTION

To work around this behavior, insert a disk in the disk drive, or change the current working directory to a valid directory using the program's File Open and Save commands.

KBCategory: kbtool kbenv kbui
KBSubcategory: posfest win95 appscomp
Additional reference words: 95

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Last reviewed: August 30, 1996
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