Automatically Detecting Racal Modem Causes Modem Hang

• Microsoft Windows 95

SYMPTOMS

After Windows 95 automatically detects your Racal modem, the modem stops working.

CAUSE

Windows 95 sends the command "AT%V" to the modem. This command switches some Racal modems into V.25 mode, causing the modem to stop responding (hang).

RESOLUTION

To reset the modem, turn your computer off and back on.

To install the modem, follow these steps:

1. Click the Start button, point to Settings, then click Control Panel.

2. Double-click the Add New Hardware icon, then click Next.

3. When you are prompted "Do you want Windows to search for your new hardware?" click No, then click Next.

4. In the Hardware Types box, click Modem, then click Next.

5. Click the "Don't detect my modem; I will select it from a list" check box to select it, then click Next.

6. In the Manufacturers box, click Racal. In the Models box, click the modem you are using. Click Next.

7. In the "Select the port to use with this modem" box, click the appropriate communications port, then click Next.

8. Click Finish.