Logitech MouseWare 6.5 and Norton Desktop

 Last reviewed: June 6, 1997
Article ID: Q132666
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

After you install MouseWare 6.5 on a computer running Norton Desktop in Windows 95, when you start the computer the following error message is displayed on a blue screen: 

   Invalid VXD dynamic link call from SYMEvent (01) + 0000121F to device
   VMD, Service 7. Your Windows configuration is invalid. Run Windows 
   Setup program again to correct this problem.

CAUSE

This problem occurs because Norton Desktop for Windows is not compatible with MouseWare 6.5 when you are running Windows 95.

RESOLUTION

To resolve this problem, change to one of the Logitech mouse driver types listed in the Mouse tool in Control Panel. If you install any MouseWare version written for Windows 3.1, you need to change to one of the Windows 95 Logitech mouse types to reinstall the Windows 95 Logitech driver.

MORE INFORMATION

According to Logitech, MouseWare 6.5 and earlier is not designed to work with Windows 95. You may want to contact Logitech to obtain an upgraded version of MouseWare designed to work with Windows 95.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 95
Keywords : kbhw win95
Version : 95
Platform : WINDOWS

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Last reviewed: June 6, 1997
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