Clicking Suspend on Compaq Desktop Does Not Suspend Computer

• Microsoft Windows 95
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you click the Suspend command on the Start menu, the screen goes blank, but the computer does not suspend.

CAUSE

Some computer models have system extensions that enable Windows 95 to perform basic power management tasks, such as querying power status. When you click Suspend, Windows 95 calls one of these extensions and tries to suspend the computer. However, some computer models ignore this request and do nothing because the computer cannot actually suspend.

RESOLUTION

If nothing happens when you click Suspend, you may want to remove the command from the Start menu. To remove the command, follow these steps:

1. Click the Start button, point to Settings, and then click Control Panel.

2. In Control Panel, double-click the Power icon.

3. In the Suspend Command Options area, select Never for the "Show Suspend Command On Start Menu" option.