Removing MS Plus! Does Not Restore Existing Internet Access

 Last reviewed: April 26, 1996
Article ID: Q133186
The information in this article applies to:
  • Microsoft Windows 95
  • Microsoft Plus! for Windows 95

SYMPTOMS

After you use the Uninstall feature to remove Microsoft Plus!, the CompuServe Web Browser and Internet dial-up to a PPP do not function. There is no defined error message for this problem.

CAUSE

The CompuServe Web Browser Setup program replaces the Windows 95 WINSOCK. When you remove Microsoft Plus!, the WINSOCK is removed. The CompuServe Web Browser stops working because its WINSOCK has been removed from the system.

RESOLUTION

After you remove Microsoft Plus!, reinstall the CompuServe Web Browser software.

MORE INFORMATION

This issue affects any software package that replaces the WINSOCK for Windows 95 and Microsoft Plus!.

KBCategory: kb3rdparty kbsetup
KBSubcategory: wpp95 win95 winplus appscomp
Additional reference words: 95 CIS

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Last reviewed: April 26, 1996
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