Cannot Play Video Clips in Microsoft Encarta '93

 Last reviewed: August 21, 1995
Article ID: Q133439
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

When you play a video clip in Microsoft Encarta '93, the video portion of the video clip does not play.

CAUSE

Video clips in Microsoft Encarta '93 are encoded in Video for Windows version 1.0 format. In this format, the first key frame is frame 18. Video for Windows version 1.1, which is used in Windows 95, cannot read the initial frame and cannot play the video portion of the video clip.

RESOLUTION

To resolve this problem, upgrade to Microsoft Encarta '94 or later.

KBCategory: kbmm
KBSubcategory: wpp95 win95
Additional reference words: 95 VFW

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: August 21, 1995
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.