Shutdown Hangs After "Please Wait While..." Screen

Last reviewed: March 17, 1998
Article ID: Q136651

95 WINDOWS kbhw kbprb

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

After you click the Shut Down The Computer option in the Shut Down Windows dialog box and then click OK, your computer may stop responding (hang) or display a black screen after you see the "Please wait while your computer shuts down" screen.

CAUSE

This problem can be caused by an incompatibility between the Windows 95 Advanced Power Management (APM) system and the APM-capable BIOS in your computer. If the BIOS in your computer instructs the system to suspend, rather than shut down, Windows 95 cannot shut down correctly.

RESOLUTION

As a temporary workaround, disable APM support. To do so, double-click the Power icon in Control Panel, and set the Power Management setting to Off.

To resolve the problem, contact your computer manufacturer to inquire about a BIOS upgrade that resolves the problem.

KBCategory: kbhw kbprb
KBSubcategory: win95
Additional reference words: 95 fail fails exit
Keywords : win95 kbhw kbprb
Version : 95
Platform : WINDOWS

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Last reviewed: March 17, 1998
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