System Agent May Hang MS Backup

 Last reviewed: September 25, 1995
Article ID: Q137269
The information in this article applies to:
  • Microsoft Windows 95
  • Microsoft Plus! for Windows 95

SYMPTOMS

If you run Backup while System Agent is running, your computer may restart. Or, after you quit Backup, you may find that an error has occurred with Disk Defragmenter, ScanDisk, or Compression Agent.

CAUSE

Because of minimal keyboard activity after you start Backup, System Agent may determine that the system is idle and start a scheduled task. These tools report "Error 6" when there is really nothing wrong with the drive in question. This error occurs if Backup is accessing a particular file or cluster when one of the disk tools try to access the same file or cluster. Note that there is no danger of data loss when this occurs.

RESOLUTION

Before you run Backup, disable System Agent. To do so, use the right mouse button to click the System Agent icon on the taskbar, and then click Suspend System Agent on the menu that appears. After Backup is finished, reactivate System Agent by clicking Suspend System Agent again.

KBCategory: kbtool
KBSubcategory: win95 mwbackup winplus
Additional reference words: 95

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: September 25, 1995
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.