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The information in this article applies to:
SYMPTOMS
When you print a Microsoft Exchange message with an attachment, the
message is printed to the specified printer, but the attachment may be
printed to the Windows 95 default printer.
CAUSE
This behavior occurs only if the following conditions are met:
- You have two printer drivers installed on the same computer, and
each driver is configured to print to a different location.
- You print the message with the attachment in the following manner:
1. You click the mail message containing the attachment, and then
click Print on the File menu.
2. You click the Print Attachments check box to select it.
3. In the Printer Name box, you click a printer other than the
default printer.
4. You click OK.
Microsoft Exchange prints the message to the printer you specified, but
the program associated with the attachment is responsible for printing the
attachment. In this case, the program associated with the attachment
prints the attachment to the default printer.
RESOLUTION
To resolve this situation, use either of the following methods:
- Before you print the message, set the printer to which you want to
print the message as the default printer. To do so, follow these
steps:
1. Click the Start button, point to Settings, and then click Printers.
2. Use the right mouse button to click the printer you want to set
as the default printer, and then click Set As Default on the
menu that appears.
- Open the mail message, double-click the attachment to start its
associated program, and then print the attachment to the printer
you specify in the associated program.
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